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Terms and Conditions
Understanding Your Rights and Responsibilities with Kenyan Pros
1. Introduction
Welcome to Kenyan Pros! These Terms and Conditions outline the rules and guidelines for using our platform. By accessing or using our services, you agree to comply with these terms. It is essential that you read and understand them fully, as they govern your relationship with us and the service providers. Our goal is to provide a transparent and safe environment for homeowners and service professionals. If you do not agree with any part of these terms, you must not use our services. .
We reserve the right to modify these terms at any time, and your continued use of the platform signifies your acceptance of the updated terms
User Responsibilities
As a user of Kenyan Pros, you are responsible for providing accurate and complete information during registration and while using our services. This includes ensuring that your contact information is up-to-date and that your payment details are accurate. You are also responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately.
We do not take responsibility for any loss or damage arising from your failure to comply with these responsibilities. Users must not engage in any fraudulent activities or misuse the platform. Engaging in any prohibited conduct may result in account suspension or termination.
3. Payment Terms
Kenyan Pros operates on a pay-after-service model, meaning that you are required to pay for services only after they are completed to your satisfaction. Payments can be made using various secure methods, including M-Pesa, Airtel Money, and credit/debit cards. By using our services, you agree to pay all fees and charges incurred in connection with your account. You acknowledge that failure to pay on time may result in service suspension or cancellation. All payments are non-refundable, except as outlined in our refund policy. We may change our payment terms from time to time, and we will notify you of any significant changes. Your continued use of the services after changes to payment terms means you accept the new terms.
4. Limitation of Liability
Kenyan Pros strives to provide high-quality services; however, we cannot guarantee the performance or reliability of the service providers on our platform. We are not liable for any damages or losses arising from the services provided by third-party professionals. This includes but is not limited to any indirect, incidental, or consequential damages. You acknowledge that your interactions with service providers are at your own risk, and we are not responsible for any disputes or disagreements between you and the service provider. It is your responsibility to verify the qualifications and background of any service provider before hiring them. The limitations of liability outlined in these terms apply to the fullest extent permitted by law. By using our platform, you agree to indemnify and hold Kenyan Pros harmless from any claims, damages, or liabilities arising from your use of the services.
5. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Kenya. By using our services, you consent to the jurisdiction of these courts and waive any objections to the jurisdiction or venue. We encourage users to resolve any disputes amicably before seeking legal recourse. If any provision of these terms is found to be unenforceable, the remaining provisions will remain in effect. These terms constitute the entire agreement between you and Kenyan Pros regarding your use of our services. We may update these terms from time to time, and continued use of the services signifies your acceptance of any changes.